Customer support
Real person, one inbox. Write to support@theimpavid.com and we'll get back to you by email — no phone tree, no ticket number.
Operated by The Impavid (Austin Brannon). We reply to every message; we never sell your support messages.
Pick what you need
A charge you don't recognize, a refund request, or canceling Pro.
A contract, check stub, P&L, W-9, 1099 organizer or a PDF that won't come out right.
A score or offer that looks wrong, or a question about what we show you.
Locked out, can't sign in with Google, or want your data deleted.
Something that should work better, or a tool you wish PaiiD had.
Anything not covered above — we'll point you to the right place.
Refund requests
You have a 30-day money-back guarantee on Pro plans and credit packs. Details and how to look up your order are on the refund policy. Orders are handled by our payment provider, Paddle, the Merchant of Record.
Help us help you faster
- The email address you signed up with, so we can find your account.
- Roughly when the issue happened, and what you were doing.
- For billing: the last 4 digits of the card, or the order number from your receipt.
Business details
PaiiD provides general information, not legal, tax or investment advice. For a legal question about a document, ask a licensed professional in your state.